Shipping Police & Info
Most standard shipping are sent through USPS, UPS ground, or FedEx ground. The exact service depends on the size and weight of your order.
Packages usually reach their destination in 3-5 business days but occasionally take longer. Order placed after 10am Eastern Time may require +1 day to process. Orders placed after 10am on a Friday may not be processed and shipped until the following Monday.
Most expedited shipments are sent through UPS or FedEX. The exact service depends on the size and weight of your order.
Packages usually reach their destination in 2-3 business days occasionally take longer. Order placed after 10am Eastern Time may require +1 day to process. Orders placed after 10am on a Friday may not be processed and shipped until the following Monday.
Most standard shipments sent from the US are shipped through USPS, but are handed off to your local mail carrier once it arrives in the destination country.
Orders typically take 5 - 15 business days to reach international destinations, but can sometimes take as long as 4 - 6 weeks for some destinations. It ultimately depends on where you live and what you've ordered... we wish we could give better specifics than that, but due to the complexities of international shipping we cannot. Orders can require up to 1 day to process.
Expedited International Shipping
We only offer an expedited service option to select international markets due to the complexities and cost of international duties associated with expedited shipping
VAT & Duties
Some countries apply duties or VAT on shipments received from the United States. You are responsible for any such extra taxes or fees your government applies to get the package delivered. Canine's Collar will do the best we can to provide the best international shipping experience possible, but much of the process is out of our control, and is in the control of your countries' officials and mail systems.
Where we Ship?
We Ship Worldwide
Unfortunately we have found Postal service to these countries unreliable, and do not ship to the following countries:
We cannot ship to the following countries, due to import/export regulations:
- North Korea
You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package from here.
This tracking information may take up to 24 hours to be available.
Lost your tracking link?
Just click the "View Order Status" button in your order confirmation email to view tracking status for your order.
Issues With Tracking Info
We are happy to help, but unfortunately we only have access to the same tracking information that you have. We ask that you please try to resolve any issue with the carrier directly. If all else fails, please contact our support team directly for assistance at email@example.com
Canine's Collar will not be responsible for any items damaged or lost during transit.
Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at firstname.lastname@example.org