Customer Support
If you’re not satisfied with your Canine's Collar accessory for any reason, please return it for a full refund or replacement. Please note that each dog accessory is made by hand and with real bovine leather and will have its own unique characteristics. This makes every collar. leash, poop bag, bowtie special!
For return instructions please contact support@caninescollar.com with your order number and email address associated with your account :)
Please note that the shipping charges to returned are non-refundable, except in cases where we have made a shipping error.
If you wish to return or exchange your Canine’s product, please note that it must be returned unused, within 30 days of the shipping date.
If you are outside of the US and unsatisfied with your purchase, don't worry! You can return your item(s) for a refund or exchange (excluding shipping costs) as long as the item is in unused condition. We just ask that you pay for return shipping:)
Please note that original shipping charges are non-refundable except in cases where we have made a shipping error.
To start an international return email us at support@caninescollar.com. We will respond in less than 24 hours. Then, mail the item back to us using the most economical shipping method. You will want to include the Return Authorization Slip (page with bar codes) inside of your package.
Canine's Collar
Attn: Returns
140 NW 11st, Unit R
Boca Raton, FL 33432
United StatesCustoms & VAT
Some countries may impose additional taxes or duties (i.e. VAT) and if so, these are the responsibility of the customer. Packages will be returned to the US if unclaimed, and we cannot refund shipping for these cases. The time that a country holds a package in customs varies, and we do not have means of contacting these offices.
Please send us your message at support@caninescollar.com or better yet, message us on Instagram and we'll reply right away